Privacy Policy

 Privacy Policy for Æterna Aesthetics

Effective Date: 01/12/2024

At Æterna Aesthetics, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, book a consultation, or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and address.
• Health Information: Medical history, allergies, and treatment preferences.
• Payment Information: Card details or other payment information required to process transactions.
• Website Usage Data: IP address, browser type, and browsing activity.

2. How We Use Your Information

We use your personal information to:

• Provide and manage our services.
• Book appointments and process payments.
• Maintain accurate treatment records.
• Send appointment reminders, promotions, and updates.
• Comply with legal and regulatory requirements.

3.  Use of Images, Photos, and Videos

During your treatment at Æterna Aesthetics, we may take photos or videos for the following purposes:

• To track treatment progress and results.
• For use in training and education (anonymized unless permission is given).
• For marketing purposes, including our social media platforms and website.

Clients will have the opportunity to indicate their preferences regarding the use of their images on the consent form. Your choices will be respected, and no identifiable images will be used without your explicit permission.

4. Data Sharing

We do not sell, rent, or trade your personal information. However, we may share it with:

• Service Providers: For payment processing and appointment management.
• Regulatory Bodies: To comply with legal obligations or professional standards.
• Emergency Services: In case of a medical emergency.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include:

• Secure storage of electronic records.
• Password-protected systems.
• Regular monitoring for security vulnerabilities.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your data, where applicable.
• Withdraw consent for specific uses of your data.

To exercise these rights, please contact us using the details below.

7. Cookies and Website Tracking

Our website uses cookies to enhance user experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

8. Retention of Data

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

Your trust is important to us. Thank you for choosing Æterna Aesthetics for your aesthetic care needs.